surface pro 3 stops turns off after being unplugged from charger

They did do a voltage test though and confirmed that the machine was receiving the 12v charge. I have taken it to a local repair shop and they were unwilling to open the surface up as they think they would break the screen. I’ve also tried draining the battery for 24 hours but, again, the same problem occurs. I have left it to charge for 4 hours before trying again and the same thing happens. I have tried 3 new power cables and the same thing happens. When I try the same on battery power nothing happens at all and I don’t even get the surface logo. When I press the power button the surface logo appears but the power quickly cuts out. Now I cannot even boot up windows at all. I performed a soft re-set ect and the same problem kept happening (every time I tried to open an application it cut out) When I hovered over the power icon it said “plugged in not charging”. I kept rebooting it and windows was opening up but I noticed that the clock was around 3 hours out (and was set to roughly the time the surface would have gone to sleep). When I woke the surface up (around 3 hours later) it shut down suddenly every time I tried to perform an operation (such as opening a word document). I am pretty certain I did this using battery power and then just left the surface to go to sleep (without plugging it in again). Here is the history of what happened……….Ī few days ago I used my surface pro to copy a few photos onto the desktop from my iPhone.

I have a problem when I try to boot my surface pro 4 and it only gets as far as the surface logo and then cuts out a second later.

Surface pro 3 stops turns off after being unplugged from charger